Everything you need to know before you book with Lovi Pet Hotel: how to book, how payment and cancellation work, our terms, and how we look after your information.
Cat and small pet boarding is booked through our online booking system. Create an account, add your pet and send us a booking request. We aim to confirm availability within 24 hours.
Book Your Stay →Home visits are booked through Lovidays, our home visits booking site. Create an account, add your pet and request your visits.
Book Home Visits →Not sure which is right for your pet? Email us at hello@lovipethotel.co.uk and we'll talk it through.
These documents apply to all bookings made on or after 28 September 2026. Bookings made before that date stay under the terms in force when they were made.
Deposits, when the balance is due, cancellations, changes to your booking, minimum stays and check-in times for cat and small pet boarding.
Our full terms for cat and small pet boarding, including vaccinations, vet care and our responsibilities.
Our terms for home visits booked through lovidays.com, including payment and cancellation.
All our prices, fees and discounts for boarding and home visits.
How to raise a concern, what we will do and how long it will take.
Answers to common questions about booking, payment, cancellations, health requirements and what to expect during a stay:
How we collect, use and protect your personal information is set out in our Privacy Policy. Our use of cookies on this website is explained in our Cookie Policy.